Refund Policy

At Goyeny, we want you to be satisfied with your purchase. This return and refund policy applies to all online purchases made through the Goyeny website.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

Items must be in the same condition as received
All original tags must be intact
Items must be returned in the original packaging
Proof of purchase is required

How to Request a Return

To initiate a return, please contact our customer support team at service@goyeny.shop with your order number and reason for return. If your return request is approved, we will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status. If approved, the refund will be issued to your original payment method.

Original shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Refund Process

Contact service@goyeny.shop to request a refund
Our customer service team will respond within one business day
Once approved, we will provide return instructions and address
Return the item(s)
Upon receiving the returned item(s), we will process your refund within 3 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving the item. We will arrange a replacement or refund at no additional cost.